Service terms

Updated 8 October 2026

This page describes the general approach to ReplyCare services. Specific work, pricing, timelines and obligations are set out in an individual proposal or agreement. This website does not sell an automatically activated subscription.

1. Services and enquiries

ReplyCare offers AI chat integration, knowledge base preparation, design customisation and agreed maintenance. Submitting the contact form is an enquiry, not a paid order or an automatic contract. Delivery is coordinated by Martynas Butkus.

2. Scope and pricing

Before work starts, we agree sources, platform, integrations, testing criteria, pricing, tax treatment and payment terms. Additional work is performed only after scope and cost are agreed. AI provider, hosting and external licence fees are discussed separately.

3. AI answers and limitations

AI answers may be inaccurate or incomplete. Important information should be verified with the business. The assistant does not replace professional medical, legal or financial advice. Specific sales results, error-free answers, unlimited usage or uninterrupted third-party services are not guaranteed.

4. Client information and access

The client provides approved information they may lawfully use, necessary access and current updates. Private data use, AI providers, retention and processing roles are agreed before connection. Sensitive actions, orders or bookings require a separate secure integration.

5. Handover and maintenance

The solution is tested against agreed scenarios. Handover, bug fixes, support, cancellation and liability are specified in the project agreement. Recurring maintenance does not start automatically when a form is submitted. These general provisions do not limit mandatory legal rights.

6. Website demonstration

The demonstration is a local example using prepared responses. It does not create orders, bookings or real operator conversations and does not use an AI service account. Images are AI-generated interface illustrations, not evidence of a particular client project.

7. Contact

Questions about a project or these terms: info@replycare.lt, 0679 77586.